Return and Cancellation policy / Refund Policy



Delivery: Zaffiro Organic is committed to deliver the product in perfect condition in the address that the client indicated in the order form. Zaffiro Organica will not be liable for errors caused in delivery when the delivery address entered by the customer in the order form does not conform to the reality. If, at the time of delivery the customer is absent, the carrier realizarà two delivery attempts. If, at the time of delivery the customer is absent, after 2 attempts of delivery, the order will be returned to our warehouse and the customer shall bear the expenses of sending and return of the goods origin, as well as any costs associated management. "andgt refund Policy


Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can not provide you with a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. it should Also be in the original packaging.

Several types of products are exempt from return.

Items are not returnable additional:
gift Cards

To complete your return, we require a receipt or proof of purchase.

do Not return your purchase to the manufacturer.

Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
once we receive and inspect your return, we will send you an e-mail to notify you that we have received your returned item. we will Also notify you about the approval or rejection of your refund.
If it is approved, we will process your refund and apply a credit automatically to your credit card or original method of payment, within a certain amount of days.

Refunds are late or missing (if applicable)
If you have not received a refund, first check your bank account again.
Then, contact the company your credit card, it may take some time before your refund is posted officially.
Then contact your bank. there is often some processing time before the publication of a refund.
If you have already done all this and still have not received your refund, please contact us at.

sale Items (if applicable)
you can Only refund the items price regular, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

If the article is marked as a gift when purchased and sent directly, you will receive a credit for the value of your return. once the returned item is received, we will mail you a gift certificate.

If the article was not marked as a gift when purchased, or if the one who gave the order is sent to you to send to you later, we will send a refund to the donor and he will find out about your return.

To return your product, you must send your product by mail to: STRADA CURETTA 3 15040 PIETRA MARAZZI ALESSANDRIA Italy

You will be responsible for paying your own shipping costs for returning your item. shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes your exchanged product to reach you may vary.

If you send an article of more than 20 €, you should consider using a shipping service traceable or buy a shipping insurance. we do Not guarantee that we will receive your returned item.
"andgt Delivery: