CANCELLATION AND REFUND POLICY

 

----- Delivery: Zaffiro Organica, undertakes to deliver the product in perfect condition to the address that the customer indicated in the order form. Zaffiro Organica cannot be held responsible for errors caused in delivery, the delivery address indicated by the customer in the order form does not conform to reality. If, at the time of delivery, the customer is absent, the carrier will make two delivery attempts. If, at the time of delivery the customer is absent, after 2 delivery attempts, the order will be returned to our warehouse, the customer will have to bear the costs for sending and returning the original goods, as well as the management costs. " Refund

Policy -----

Returns
Our policy lasts 14 days. If 14 days from the purchase, unfortunately we are not able to provide a refund or exchange.

To be eligible for return, your entry must be unused and in the same condition in which you received it. you should also be in original packaging.

Different types of products are exempt from return.

Items are not returnable further:
Gift

Cards To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
once we have received and check your return, we will send you an email to inform you that we have received your returned item. there will also be a notification about the approval or rejection of the refund.
If approved, we will proceed with the refund and automatically apply a credit to your credit card or original payment method, within a certain number of days.

Refunds are delayed or missing (if applicable)
If you have not received a refund, please check your bank account again.
So, contact your credit card company, it may take some time before your refund is officially published.
Then contact your bank. there is often a certain processing time before a refund is published.
If you have already done all this and still have not received your refund, please contact us at.

Items for sale (if applicable)
you can only refund regular price items, unfortunately the sale of items cannot be refunded.

Exchanges (if applicable)
Only replace items if they are defective or damaged. If you need to exchange for the same item, send an email and send your item to: info@zaffiro-organica.com

Gifts
If the item was marked as a gift, when purchased and sent directly, you will receive a credit for the value of your return. once the returned product is not received, I will email you a gift certificate.

If the item was not marked as a gift when purchased, or if the person who placed the order is sent to you to send to you later, we will send you the refund for the donor and it will be he who will find out your return.

Shipping
the return Of a product, you must send the product by email to: Roger de Lluria 86, local 1, 08009 Barcelona, España

You will be responsible for paying your own shipping costs for the return of an item. shipping costs are non-refundable. If you receive a refund of expenses, the shipping cost for the return will be deducted from the refund.

Depending on where you live, the time it takes the replaced product to be reached can vary.

If you submit an item for more than 20 €, you should consider using a traceable shipping service, or buying shipping insurance. We cannot guarantee that we can receive your returned item.